Managing Your People


This is a broad topic embracing company culture, values and processes. But I want to focus on the business processes to manage your team. Good policies and processes allow a business to manage its people fairly without discrimination, effectively, allowing for learning and growth. These policies and processes include: –

  • Job descriptions.
  • People specification.
  • Probationary periods.
  • Job objectives.
  • One-to-one “How are you getting on” meetings.
  • Appraisal and counselling.
  • Sick absence management.
  • Poor performance procedures.
  • Disciplinary procedures.
  • Redundancy procedure.


  • Creates a well motivated workforce.
  • Improved business results.
  • The ability to resolve problems effectively.

Investors in People

You might be interested in the Investors in People (IiP) Certification. For those businesses believing that their people are their greatest resource.


In the eighties and nineties I spent twenty years working for BT as it emerged from the Civil Service to a private limited company. Using today’s terminology I worked in call centre management. At one time I was responsible for two hundred staff and their managers.

I received training in all the above areas of people management and gained considerable experience over many years.


British Telecom was under pressure to reduce its headcount and through the introduction of large-scale call delivery systems we were able to reduce the number of call centers in our operation. As well as the normal day-to-day line management responsibilities, I was heavily involved in a redundancy program. This involved redeploying members of staff into other parts of the business, offering early retirement to those near retirement age and redundancy.

How Can I Help You?

If you need practical help in managing your team then I can help you. Get in touch.